Deleting your Collect account does not automatically close any bank account, cancel any loan, cancel any insurance policy, remove a repayment obligation or remove records independently held by a regulated partner.
Delete In App
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- Delete in the app
- Path
- Profile → Settings → Privacy and Security → Delete Account
- Open Collect
- Go to Profile
- Select Settings
- Select Privacy and Security
- Select Delete Account
- Review the consequences
- Verify your identity
- Confirm your request
Delete Without App
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- Delete without the app
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- Complete the form below. You do not need to reinstall the app to submit a deletion request.
Form
- Submit Label
- Request Account Deletion
Full name
Required field.
Registered telephone number
Required field.
Registered email address
Optional field.
Country
Required field.
Reason for deletion
Optional field.
Identity-verification method
Required field.
- SMS verification
- Email verification
- Identity document verification
- Support-assisted verification
I understand that deleting my Collect account does not cancel any bank account, loan, insurance policy, group obligation or other product provided by a third party.
Required field.
What Happens Next
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- What happens next
- Service Target
- We aim to respond within 30 days or within the period required by applicable law.
- We verify your identity.
- We review pending transactions and group responsibilities.
- We tell you if any action is required.
- We delete or anonymise eligible data.
- We retain only records required by law or necessary for security, fraud prevention, disputes and regulatory compliance.
- We confirm when the process is complete.
Before We Can Complete Deletion
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- You may need to complete these steps first
- Withdraw or transfer any available balance through the relevant partner institution
- Resolve pending contributions, reversals or disputes
- Transfer a group-administrator role
- Complete or cancel an active credit-readiness handoff
- Download any statements you wish to keep
- Address an active fraud, security or legal investigation
Data We May Retain
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- Data we may retain
- Closing
- Where a ledger entry affects other members, the transaction record may remain while your profile is deleted, restricted or de-identified as far as legally and technically possible. Deleted data may remain temporarily in secured backups until those backups are overwritten.
- Financial transaction and audit records
- KYC and AML records
- Accounting and tax records
- Fraud and security records
- Records needed to resolve disputes or legal claims
- Regulatory reports
- Ledger entries needed to protect the rights of other group members
Partner Products
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- Products provided by partners
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- To close a bank account, cancel an insurance policy or discuss a loan, contact the relevant bank, insurer or other provider. Collect cannot cancel an independently provided regulated product on the partner’s behalf unless the partner has expressly enabled that workflow.
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- Need help?
- Email
- info@ikanisa.com
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