Collectby IKANISA
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ACCOUNT AND DATA DELETION

Delete your Collect account.

You may request deletion of your Collect account and associated eligible personal data.

Get the App Create Group Saving Get in Touch
9:41
Delete Account
Account deletionRequest supportUse WhatsApp support to request account deletion and status updates.
RequestStart deletion supportStep 1
Verify accountConfirm the account requestStep 2
Confirm statusReceive support follow-upStep 3

Deleting your Collect account does not automatically close any bank account, cancel any loan, cancel any insurance policy, remove a repayment obligation or remove records independently held by a regulated partner.

Delete In App

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Delete in the app
Path
Profile → Settings → Privacy and Security → Delete Account
  • Open Collect
  • Go to Profile
  • Select Settings
  • Select Privacy and Security
  • Select Delete Account
  • Review the consequences
  • Verify your identity
  • Confirm your request

Delete Without App

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Delete without the app
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Complete the form below. You do not need to reinstall the app to submit a deletion request.

Form

Submit Label
Request Account Deletion

Full name

Required field.

Registered telephone number

Required field.

Registered email address

Optional field.

Country

Required field.

Reason for deletion

Optional field.

Identity-verification method

Required field.

  • SMS verification
  • Email verification
  • Identity document verification
  • Support-assisted verification

I understand that deleting my Collect account does not cancel any bank account, loan, insurance policy, group obligation or other product provided by a third party.

Required field.

What Happens Next

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What happens next
Service Target
We aim to respond within 30 days or within the period required by applicable law.
  • We verify your identity.
  • We review pending transactions and group responsibilities.
  • We tell you if any action is required.
  • We delete or anonymise eligible data.
  • We retain only records required by law or necessary for security, fraud prevention, disputes and regulatory compliance.
  • We confirm when the process is complete.

Before We Can Complete Deletion

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You may need to complete these steps first
  • Withdraw or transfer any available balance through the relevant partner institution
  • Resolve pending contributions, reversals or disputes
  • Transfer a group-administrator role
  • Complete or cancel an active credit-readiness handoff
  • Download any statements you wish to keep
  • Address an active fraud, security or legal investigation

Data We May Retain

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Data we may retain
Closing
Where a ledger entry affects other members, the transaction record may remain while your profile is deleted, restricted or de-identified as far as legally and technically possible. Deleted data may remain temporarily in secured backups until those backups are overwritten.
  • Financial transaction and audit records
  • KYC and AML records
  • Accounting and tax records
  • Fraud and security records
  • Records needed to resolve disputes or legal claims
  • Regulatory reports
  • Ledger entries needed to protect the rights of other group members

Partner Products

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Products provided by partners
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To close a bank account, cancel an insurance policy or discuss a loan, contact the relevant bank, insurer or other provider. Collect cannot cancel an independently provided regulated product on the partner’s behalf unless the partner has expressly enabled that workflow.
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Need help?
Email
info@ikanisa.com