Clear rules for using Collect.

1. About these Terms

Legal Entity

IKANISA

By creating an account or using Collect, you agree to these Terms and the Privacy Policy.

• Group rules
• Bank-account terms
• Loan agreements
• Collateral agreements
• Insurance policies
• Payment-provider terms
• Professional-service agreements
• Product-specific disclosures

Where a partner’s regulated product terms conflict with these general Terms, the partner’s product agreement governs that product.

2. Who may use Collect

You may use Collect if you:

• Meet the applicable minimum age
• Have legal capacity to enter into an agreement
• Provide accurate registration information
• Complete required identity checks
• Are not prohibited from using the service by law
• Use Collect for lawful purposes

• Country
• Residency
• Age
• Group membership
• Partner availability
• Credit eligibility
• Regulatory status

3. What Collect provides

• Mobile-app and USSD access
• Group creation and administration
• Member and group ledgers
• Contribution and transaction records
• Savings-goal tools
• Statements and notifications
• Credit-readiness guidance
• Document checklists
• Professional-service coordination
• Bank-ready application preparation
• Partner-bank handoff
• Insurance-product discovery
• Partner integrations
• Repayment orchestration
• Customer and group support

Features may differ by country, partner, device or pilot programme.

4. What Collect does not provide

Unless separately licensed and expressly stated, Collect is not:

• A bank
• A deposit-taking institution
• A lender
• A mobile-money operator
• An insurer
• A broker
• A credit bureau
• A legal, tax, accounting or investment adviser

• Credit approval
• Insurance approval
• A particular interest rate
• A particular loan amount
• Investment performance
• Savings returns
• Claim payment
• Product availability

5. Your account

You must:

• Provide complete and accurate information
• Keep information current
• Protect passwords, PINs and verification codes
• Prevent unauthorised device access
• Notify us promptly of suspected misuse
• Use only your own identity and authorised accounts

You are responsible for activity conducted through your account unless the activity resulted from a failure for which Collect is legally responsible. We may require additional verification before processing a sensitive instruction.

6. Savings and payments

Collect may help initiate, evidence, reconcile or display contributions.

Customer funds are held or processed through licensed financial institutions or payment providers.

• Partner confirmation
• Settlement
• Reconciliation
• Compliance checks
• Reversal
• Error correction

You must verify payment references and notify us promptly if a record appears incorrect. Collect ledger information does not replace the official account record held by the regulated financial institution.

7. Group savings

• Follow the group’s approved rules
• Make contributions according to the agreed schedule
• Respect group decisions
• Provide accurate payment references
• Review statements and report errors
• Avoid coercion, fraud or misuse of group funds

• Act within their authority
• Apply group rules consistently
• Protect member information
• Avoid unauthorised withdrawals or changes
• Maintain appropriate approvals
• Disclose conflicts of interest
• Transfer administrative control when required

Collect may provide technology and records but does not replace the group’s governance obligations.

8. Group collateral

Where a partner bank offers a group-backed loan:

• The bank determines eligibility
• The group must approve the collateral arrangement
• The pledged amount and enforcement rules must be documented
• The individual borrower remains responsible for repayment
• Pledged group savings may be applied following default
• Members must understand the potential loss before consenting

Saving through Collect does not automatically create collateral or guarantee credit. Collect will not describe savings as pledged until the partner bank and relevant group have completed the required documentation.

9. Credit Readiness-as-a-Service

• Capturing the financing need
• Mapping product requirements
• Identifying document gaps
• Organising documents
• Coordinating professional services
• Preparing an application summary
• Packaging a file for partner review

• Credit approval
• A promise of funding
• A credit score issued by a credit bureau
• Legal, accounting or tax advice

The partner bank conducts its own analysis and may request additional information.

10. AI-assisted services

• Guidance
• Document classification
• Checklist generation
• Data extraction
• Consistency checks
• Draft summaries
• Security monitoring

AI output may contain errors and must be reviewed.

You remain responsible for checking information before submission. Collect may require human review before handing a file to a partner.

Collect does not use AI as the final authority for loan approval, insurance underwriting or claims decisions.

11. Professional service providers

• Accountants
• Bookkeepers
• Business-plan specialists
• Notaries
• Tax advisers
• Valuers
• Lawyers
• Registration providers
• Insurance advisers

• Scope
• Price
• Estimated completion time
• Required documents
• Refund or cancellation rules

Unless expressly stated, these providers are independent. Collect is not responsible for professional advice delivered independently by the provider, except where applicable law provides otherwise.

12. Loans

• KYC and compliance requirements
• Credit assessment
• Affordability analysis
• Collateral requirements
• Pricing
• Terms
• Approval
• Disbursement
• Collection and recovery procedures

Deleting Collect, leaving a savings group or changing a telephone number does not cancel a loan. You must read and accept the partner lender’s agreement before borrowing.

13. Insurance

Insurance products are issued by licensed insurers.

• Eligibility
• Pricing
• Policy wording
• Underwriting
• Exclusions
• Claims decisions
• Claims payment

Collect may support product discovery, premium workflows, digital records, reminders and claims notification. A premium payment does not create cover until confirmed according to the insurer’s terms.

14. Diaspora services

Diaspora savings are separate from remittances.

• Members save through a regulated host-country partner bank
• The partner bank holds the savings
• Collect maintains the group ledger and workflow
• An agreed amount may be pledged under bank-approved documentation
• The partner bank assesses eligible borrowers individually
• Approved capital may be used for permitted investments

Product availability depends on the host country and partner bank. Collect does not guarantee a particular secured interest rate, credit amount or investment outcome.

15. Fees

Collect will display applicable fees before you accept a paid service.

• Credit-readiness fees
• Professional-service fees
• Partner-product fees
• Currency-conversion fees
• Payment-provider charges
• Bank or insurer charges

A zero-fee savings statement applies only to the specific user charge described. Mobile operators, banks or other providers may impose separate charges unless waived under the product terms.

16. Acceptable use

You must not use Collect to:

• Commit fraud
• Impersonate another person
• Launder money
• Finance illegal activity
• Manipulate group records
• Submit false documents
• Misuse another person’s data
• Bypass security controls
• Introduce malicious code
• Harass or exploit group members
• Use automated tools without authorisation
• Infringe intellectual-property rights
• Violate sanctions or applicable law

We may investigate suspected misuse and cooperate with authorised authorities.

17. Suspension and restriction

• Protect your account
• Investigate fraud
• Respond to a partner or regulator
• Correct an operational error
• Enforce these Terms
• Address unpaid fees
• Prevent harm to a group
• Comply with law

Where appropriate, we will explain the reason and provide a route to challenge the action. Suspension of Collect does not suspend obligations owed to a bank, insurer, group or service provider.

18. Closing or deleting your account

• In the app under Settings → Privacy and Security → Delete Account
• Online at /account-deletion
• By contacting info@ikanisa.com

• Resolve pending transactions
• Transfer group leadership
• Download statements
• Complete or cancel an active application
• Address an investigation or dispute

• A bank account
• A loan
• An insurance policy
• A group obligation
• A professional-service agreement
• A legal or regulatory record

We may retain records where legally required. Eligible data will be deleted or anonymised according to the Privacy Policy.

19. Intellectual property

Collect, IKANISA, software, interfaces, trademarks, designs and original content are owned by or licensed to IKANISA.

We grant you a limited, personal, non-exclusive, revocable right to use Collect for its intended purpose.

You may not copy, reverse engineer, resell, modify or commercially exploit Collect without written permission.

You retain ownership of documents and content you provide, but grant us permission to process them to deliver requested services.

20. Service availability

• Mobile networks
• Banks
• Payment providers
• Insurers
• App stores
• Internet providers
• Maintenance
• Security incidents
• Events outside reasonable control

We may change or discontinue features, subject to applicable notice and contractual requirements.

21. Statements and financial information

Balances, readiness indicators, projections and status information displayed by Collect may depend on data received from partners. You should report errors promptly.

• A loan offer
• Financial advice
• Investment advice
• Insurance advice
• A guaranteed return
• A guaranteed eligibility decision

22. Limitation of liability

Nothing in these Terms excludes liability that cannot legally be excluded.

• A partner’s independent credit decision
• An insurer’s underwriting or claim decision
• Investment losses
• False information supplied by a user
• Independent professional advice
• Network or partner outages outside our control
• Losses caused by unauthorised account access resulting from your failure to protect credentials

23. Privacy

Our Privacy Policy explains how we collect, use, share, retain and delete personal data.

• Privacy Policy
• Account Deletion
• Cookie Policy

24. Complaints

Email

info@ikanisa.com

A complaint concerning a bank, loan or insurance policy may also need to be submitted to the relevant regulated partner. You retain the right to contact the relevant regulator, data-protection authority or court.

25. Changes to these Terms

• New features
• New partners
• Legal changes
• Security requirements
• Operational changes

We will provide reasonable notice of material changes. Continuing to use Collect after the effective date means you accept the updated Terms, except where law requires a different form of consent.

26. Governing law

These Terms are governed by the applicable laws for your country or the relevant service, unless mandatory consumer law in your country provides otherwise. Disputes will be handled by the competent court or dispute-resolution forum, subject to any mandatory legal rights.

27. Contact

Brand

Collect by IKANISA

Legal Entity

IKANISA

Email

info@ikanisa.com