We collect only what we need
We collect information needed to operate Collect, protect accounts, maintain financial records and deliver requested services.
Security and trust
Collect uses safeguards designed to protect personal data and gives customers clear routes to access, correct and delete eligible data.
Privacy At A Glance
You control partner access
We do not send your credit-readiness documents to a bank, insurer or professional service provider without an appropriate legal basis and, where required, your instruction or consent.
AI assists—it does not make final financial decisions
Collect may help organise information, identify missing documents and prepare applications. Banks and insurers retain final decision-making authority.
You can access, correct, export or request deletion
You can manage certain information in the app or contact us to exercise your legal rights.
Your funds are not held by Collect
Savings and financial products are provided through licensed financial institutions under their own regulatory obligations.
13. Security and trust
We use safeguards designed to protect personal data, including:
- Encryption in transit and at rest
- Role-based access controls
- Authentication and session controls
- Audit logs
- Secure development and testing
- Vendor due diligence
- Segregation of customer and operational data
- Incident monitoring and response
- Employee confidentiality and training
- Data minimisation
- Backup and recovery controls
No technology system is completely risk-free. If a breach affects your rights or legally requires notification, we will notify affected users and the appropriate authority.
- We do not sell personal data.
- We do not hold customer deposits on Collect’s balance sheet.
- We do not make final loan or insurance decisions.
- We explain when a partner will receive your information.
- We provide routes to access, correct and delete eligible data.
- We limit group-member visibility to information needed for group operation.
- We document important processing and partner access.
9. AI and automated processing
Collect may use artificial intelligence to:
- Guide application intake
- Map lender requirements
- Extract or organise document information
- Identify missing or inconsistent information
- Generate a preparation checklist
- Prepare a draft application summary
- Support fraud and security monitoring
- Approve or reject a loan
- Set final loan pricing
- Approve or reject an insurance claim
- Issue an insurance policy
Final lending decisions remain with the partner lender. Insurance decisions remain with the licensed insurer. You may request human support, challenge inaccurate information and ask for correction of your records.
Recommended Trust Commitment Subject To Technical Confirmation: Collect does not use customers’ private financial documents to train publicly available AI models.
7. How information is shared
Members of your group
Group members and authorised leaders may see information required for group transparency, such as:
- Your name or approved member identifier
- Contribution status
- Amount attributed to your group record
- Group role
- Approvals and votes
Your private identity documents, business records and credit-readiness documents are not automatically visible to other members.
Banks and financial institutions
We may share information with a partner bank when you:
- Open or link an account
- Contribute to bank-held savings
- Request a collateral arrangement
- Apply for credit
- Authorise a bank-ready file handoff
- Use a repayment service
The bank independently determines its KYC, eligibility, credit and retention requirements.
Insurers
We share relevant information when you request a quotation, policy, premium-finance arrangement or claims support.
Professional service providers
At your request, we may coordinate accountants, notaries, valuers, tax advisers, lawyers, business-plan specialists and registration providers.
Technology and operational providers
We may use providers supporting:
- Cloud hosting
- Communications
- Payment technology
- Identity verification
- Security and fraud prevention
- Analytics
- Document storage
- Customer support
Providers may only use information according to their contract and applicable law.
Regulators and public authorities
We may disclose data where legally required, including for regulatory supervision, fraud prevention, law enforcement, court orders or protection of legal rights.
Business transfers
If IKANISA is restructured, merged, financed or sold, relevant data may be transferred subject to confidentiality, lawful processing and notice requirements.
10. How long we retain information
We keep personal data only for as long as needed to:
- Operate your account and requested services
- Maintain accurate group and transaction records
- Meet KYC, AML, accounting, tax and regulatory requirements
- Prevent fraud and protect security
- Resolve disputes
- Establish or defend legal claims
- Enforce agreements
Retention periods may differ by data type and partner. When a retention period ends, information is securely deleted, destroyed or irreversibly anonymised. Some records may be retained after account deletion where required by law, contract, fraud-prevention requirements or an active legal dispute.
11. Your privacy rights
Depending on applicable law, you may request to:
- Access personal data we hold about you
- Receive a copy of your data
- Correct inaccurate or incomplete information
- Export data in a structured format
- Object to certain processing
- Restrict processing
- Withdraw consent
- Stop direct marketing
- Request deletion
- Challenge a decision based solely on automated processing
- Ask who has received your data
- Complain to a data-protection authority
- info@ikanisa.com
- Form
- /privacy-request
We may need to verify your identity before completing a request.