12. Account deletion and data deletion
Delete your account in the Collect app
- Open Collect and sign in.
- Go to Settings.
- Select Security.
- Select Delete data.
- Choose a reason if you want to provide one.
- Select Send verification code.
- Enter the code sent to the phone number or confirmed email used for your Collect account and select Verify code.
- If verification is unavailable, select Get help.
- Select Submit request.
- Review the confirmation and select Submit request.
- Check or refresh request status in the app.
Settings → Security → Delete data
Request deletion without the app
Contact Collect support to request account deletion. You do not need to reinstall the app to submit a deletion request.
Open the account-deletion page
Email: info@ikanisa.com
Email help and follow-up
- If no email app opens, copy info@ikanisa.com into your email service.
- Keep a copy of your email. If sending fails, check your email service before trying again.
- For a follow-up, reply in the same conversation and include any request reference already supplied.
A sent email is not an acknowledgement from Collect or confirmation of deletion.
What happens after a deletion request
- Verify your identity before submitting your request.
- Submit your request for review.
- Keep your request reference. In the app, check or refresh request status; by email, reply in the same support conversation.
Submitting a request does not delete your account or records. Your account remains accessible while review is pending. Check request status or contact support for the outcome and any records that need to be retained.
What may need to happen first
- Resolve pending contribution records, reversals or disputes
- Arrange a group-owner or administrator handover where required
- Keep a copy of records you need
- Discuss an active security investigation or legal hold with support
What account deletion does not do
- Move money or reverse a payment with your MoMo provider
- Confirm erasure of retained contribution evidence, audit records or secured backups
- Delete records independently held by another service
Data we may retain
- Contribution, reconciliation and audit records where a justified retention basis applies
- Account and security records needed for an active investigation
- Records needed to resolve a dispute or legal claim
- Records subject to an identified applicable retention obligation or legal hold
A deletion request is not confirmation that ledger records, profiles or secured backups have been erased. Ask support which records are retained and why.